SHOP POLICIES
Order Processing Times
Order processing times will vary as the majority of the items in our shop are made-to-order. Item descriptions will state whether or not the product is "Ready to Ship!" or "Made to Order".
Current estimates for processing times:
- Ready-to-ship - up to 3 business days
- Made-to-order - up to 3 weeks
- Custom portraits - 5 to 7 business days
Please note:
- The timeframes above do not include delivery time.
- If you are placing an order that includes a custom portrait AND made-to-order items that include the portrait, your estimated processing time will be the sum of both processing times.Â
- If your order contains both ready-to-ship and made-to-order items, your entire order will ship together following the made-to-order processing time.
Shipping & Delivery
What carriers do we use?Â
UPS and USPS
Where do we ship?
We currently only ship to locations in the United States.
Please reach out to us via Instagram (@stevie.and.smudge) or email (stevie.and.smudge@gmail.com) if you would us to begin shipping to your country!
Changes and Cancellations
Can I make changes to my order after I placed it?
Please email us ASAP if you would like to change something regarding your order. If we have already started working on your order, we will not be able to make any changes.
Can I cancel my order?
Orders cannot be cancelled once we have started working on them.
Return Policy
All sales are final and we are unable to accept returns. If you are not happy with your purchase for any reason, please reach out to us and we'll do our best to make things right!
Damaged or Incorrect Items
If you receive items that are damaged, defective, or incorrect, please contact us by emailing stevie.and.smudge@gmail.com within 3 business days of receiving your order. Please include your name, order number, photo(s) of the item received, and a brief description of the issue. We will work with you to resolve any issues as quickly as possible.